Make sure you install the latest Bluetooth drivers from your computer manufacturer: Make sure you have the latest Bluetooth driversĬomputer manufacturers are regularly improving the way they handle Bluetooth devices. If prompted, you should also include the optional updates related to Bluetooth, WiFi or radio. See Microsoft for more details on how to update Windows. Check to make sure you have installed the latest updates. Microsoft is regularly improving the way Windows handles Bluetooth devices. Make sure you have the latest version of Windows 10
Please follow the steps in order and check if the device works after each step. These troubleshooting steps go from easy to more advanced.
